We welcome all your ideas! If you have multiple concepts for your custom jewelry, you can upload up to four reference images to help us capture your vision. These images help our design experts understand your style, and we’ll work closely with you to combine your ideas into a cohesive, stunning piece. If you have questions, feel free to reach out via email at support@chicoryjewel.com or call us at 1-800-555-CHIC.

Of course! If you’re considering different shapes for your jewelry, you can select one primary shape in the form and list additional shape preferences in the notes section. Our team will review your preferences and suggest options based on the styles you love, so you can select the shape that best reflects your vision.

We know inspiration comes from all directions, and sometimes you may have more than four reference images. While we initially limit submissions to four images, you can include additional image links in the notes section or contact us for guidance. We’ll consider all your references to fully capture the essence of your vision.

The process begins with you sharing your ideas through our form, along with your inspirations and preferences. Our design team will then create a detailed rendering, including lifelike videos and images, along with an initial price estimate. Once you approve, our artisans will carefully craft your custom piece with the finest attention to detail. We aim to make your custom jewelry experience smooth and enjoyable!

The timeline varies depending on the complexity of your design. Typically, we provide the initial rendering within 48 hours of receiving your form, and the crafting process takes about two weeks once you approve the design. This timeline may vary based on specific design elements or customization requests. We’ll provide a clear timeline during your consultation to ensure everything aligns with your expectations.

Absolutely! We understand that your ideas may evolve, so we allow you to make changes to the design concept before production begins. Your satisfaction is our priority, and we work to ensure your custom piece is exactly as you envisioned.

Yes, we offer a 30-day return policy on Truly Yours orders. You can return your custom piece for store credit within 30 days, with a 10% processing fee deducted. The store credit never expires and can be used toward any future purchase at Chicory Jewel.

Cancellations are allowed within two business days of your purchase for a full refund, excluding any pre-paid deposits. After this period, cancellations will incur a 10% processing fee, and the remaining amount will be refunded as store credit. Your satisfaction is our top concern, so we offer flexibility in case your plans change.

Pricing for custom jewelry depends on the design’s complexity, choice of materials, diamond cuts, and carat weight. During your consultation, we provide a transparent price estimate based on your design preferences, ensuring our pricing is fair while maintaining high standards of quality and craftsmanship.

Currently, we don’t offer jewelry repurposing services. However, our custom jewelry process lets you create a brand-new piece based on your unique style and vision. Our team is here to design something completely original and special for you.

While we strive to accommodate a wide range of designs, certain elements may have technical limitations. We’ll discuss any specific requirements during your consultation to ensure that your custom piece aligns with both your vision and our crafting capabilities.

Truly Yours specializes in rings, including engagement rings and wedding bands, but we’re open to exploring other custom pieces! If you have an idea beyond rings, feel free to reach out, and we’ll do our best to bring it to life.

Yes! We can design custom pieces based on your inspiration images or ideas, while ensuring originality. We’re committed to honouring your vision and creating a piece that reflects your style uniquely.